Refund policy

Returns & Cancellation Policy

Your statutory right to change your mind

You have the right to change your mind. Here's exactly how it works.
Your right to cancel (14 days)

Under the Consumer Contracts Regulations 2013, you can cancel your order for any reason, without needing to give one, from the moment you place it up until 14 days after you receive it. This applies even though your piece is made to order, because it's one of our standard designs, not personalised specifically to you. (If we
ever offer engraving or personalisation, that piece would be excluded from this right, and we'll always tell you
clearly at the time.)

How to cancel

Email us at team@casadaurada.com with your order number and let us know you'd like to cancel. You don't need a form, but if it helps: "I confirm I want to cancel my order [order number], placed on [date]."
If you cancel before we've dispatched we'll refund you in full, including any delivery charge, within 14 days.
If you cancel after receiving your piece send it back to us within 14 days of telling us you want to cancel. We recommend a tracked, insured service —
you're responsible for the piece until it reaches us. [FILL IN: decide and state who pays return postage, customer typically pays for change-of-mind returns]

Condition of returned items

Please return the piece unworn, undamaged, with any tags and in its original packaging. We may make a deduction from your refund if the item shows signs of use beyond simply checking it, in line with your statutory rights.

Your refund

Once we've received the returned piece, we'll refund you within 14 days, using your original payment method.

Faulty or damaged pieces

This section doesn't limit your rights if a piece is faulty or arrives damaged, contact us at team@casadaurada.com and see the Faulty or Damaged Items section of our Terms & Conditions.
Last updated: 17/08/2026